Information about warranty & return
You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. If you use your right of withdrawal, the product with all accessories and - if reasonably possible - in the original condition and packaging will be returned to the entrepreneur. To use this right you can contact us via [email protected] We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order.
Mention here the exceptions to the right of withdrawal. Also indicate clearly in the article itself that it can not be returned for the consumer ordered. Note: Exclusion of the right of withdrawal is only possible for products:
- With sealed products. When the seal is broken, these products can not be returned.
- which have been created by the entrepreneur in accordance with the specifications of the consumer;
- Which are clearly personal in nature; d. which can not be returned due to their nature; e. that can spoil or age quickly; f. the price of which is subject to fluctuations in the financial market on which the entrepreneur has no influence; g. for loose newspapers and magazines; h. for audio and video recordings and computer software of which the consumer has broken the seal.
No guarantee applies after use and opening of the packaging.
Download the return form here
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